Policies
Returns
Only unworn, unwashed, unaltere items will be accepted for returns within 30 days of when item was delivered to you. In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item other than FINAL SALE or more than 50% discount. Items purchase with a discount code are only eligible for store credit.This applies to any product shipped with defects in craftsmanship or material. If an express shipping item is returned, the express shipping fee cannot be refunded. We do no accept exchanges, only returns for store credit or refund. Please contact us at alesiascarves@gmail.com to approve a return. We reserve the right to deny refund to sender without prior return approval.
Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.
To return your product for refund, you will be provided with a shipping label and shipping cost will be deducted from your refund.